At our tanning slon, we feel that we get better service from the men in brown. If they get there to deliver a package before we're open, they'll leave it next door or come back later. Fed Ex only tries once a day, so after coming 3 days in a row, at the same time (knowing that we won't be open), they send the package back to the sender. Our guy in brown, Brian, does an excellent job for Caribbean Tan!
I love the brown shorts... I also find the fed ex people difficult to deal with. They won't deliver inside the gate where I live. (NO, I'm not in prison..) They call and say they have a package that needs to be signed for and they will only wait for a couple of minutes. They don't care that I live at the top of the mountain and that it would take me longer than a couple minutes even if I could fly. Give me brown any day.
I'll put it like this. I absolutely despise using FedEx when I'm shipping something out. I don't mind when I received a package with them but they are anti-residential and make it a horrible task to ship a package if you don't ship from a business. UPS is much more residential friendly. FedEx has gotten worse since they merged with Kinko's.